SmartStep
The SmartStep (Service for Mobiles & Accessories and Repair Tracking System with
Time Evaluation for Productivity) system from UNARS Technologies has been custom
developed for the mobile manufacturing and retail distribution industry to facilitate
the repair and servicing of mobile phones and accessories.
The SmartStep system is a complete workflow management system that controls, manages
and reports on the after-sales service network for mobile phones and peripherals.
Implemented as a single instance web-based system, SmartStep brings all repair centres
of the company on the 'same page'. From the instant a unit is brought in for service
/ repair, till it is handed back to the customer after successful servicing, the
system tracks the movement and activities of all participants on a 'near real-time'
basis. The broad functionality and modules of SmartStep include:
Creating a new workorder with facility to check instantly the repair history for
that registered number (IMEI based) and an instant check of the validity of IMEI
number (new GOI regulations effective 01st Dec 2009, mandate registration of IMEI
nos. for all mobile phones)
Allocation of workorder to selected engineer
Estimation module for creating an on-line and instant repair estimate for customer
approval
Order placing for spares from Engineer to Stores (integrated with Inventory module
for complete tracking of spare parts in and out)
Formalising of repair work done by Engineer
Formalising of 'Quality Check' done by QC Engineer post repair
Redelivery of handset / accessories to customer with associated invoicing and billing
Hierarchy and access-rights based system to ensure sanctity of information flow
across the user system
Level 1 & 2 service centres have facility to escalate certain repair issues to L2
or L1 level(s) with complete on-line tracking of status and whereabouts of any specific
workorder
Every individual workorder generated within the system is instantly trackable by
any user, at a level that is commensurate with his/her assigned access rights
The system maintains a complete history of all activities, duly time-stamped, as
an audit trail for possible compliance with external standards
A powerful Reporting System provides exhaustive and meaningful MIS reports for effective
control by the management:
Individual Productivity reports (Engineer, for example)
Activity reports at the unit, zone, enterprise level
Financial activity reports at the unit, zone, enterprise level
Spares consumption and ROB reports
Status reports for any specified time period, date range, location, instrument type,
or individual (user type)
Product Verticals
SmartStep can be used for following verticals and others as well which require "After
Sales" service -
Mobiles & Accessories
Consumer Appliances
Electronic components
Automobile and OEM's
Computer peripherals and accessories
Health and Wellness products
Testimonials
UNARS team has very sincerely and dedicatedly worked throughout the Smart Step (Online service for Mobiles and Accessories and Repair Tracking System with Time Evaluation for Productivity) Project and has been able to understand requirements very well and is helping to enhance productivity, reduce wastage, improve customer response time and provided the much needed solution.
Amarendra Sharma, Asst Manager - (After Sales), Rage Mobiles